Compensation

$68,000–$75,000 annually

Full-time, salaried

Benefits

• Paid Time Off and Sick Leave
• Medical, Dental, and Vision Insurance
• 401(k) with company match (after vesting)
• Discounted swim lessons for immediate family

About Us

Premier Swim Academy is dedicated to building confident, water-safe kids and creating a value driven environment for our teams. As a leading swim school in Southern California, we prioritize safety, service, and strong leadership to deliver exceptional experiences for our families and staff.

About the Role

As General Manager, you will oversee the daily operations, financial performance, team leadership, and customer satisfaction of our Rancho Cucamonga location. This is a hands-on leadership position focused on building a high-performing team, maximizing program effectiveness, and growing community relationships. 

Key Responsibilities

• Lead and coach the location’s leadership and instructional teams, fostering a positive, values-driven culture
• Oversee daily operations, including instructor scheduling, program execution, and safety compliance
• Track and report key performance indicators (KPIs) weekly, ensuring efficient staffing and payroll management
• Optimize class schedules and space utilization to support consistent enrollment and revenue growth
• Handle customer service escalations with professionalism and empathy, ensuring high levels of satisfaction
• Conduct regular team check-ins, lead training sessions, and support employee development
• Collaborate with the Regional Manager on strategy, staffing plans, and operational improvements

Qualifications and Skills

• 2+ years of experience in a leadership role, preferably within swim schools, youth programs, or service-based operations
• Proven ability to lead, coach, and develop high-performing teams
• Strong customer service skills with the ability to resolve escalated issues professionally and empathetically
• Experience managing day-to-day operations, including scheduling, payroll, and staff oversight
• Familiarity with class management systems, timekeeping tools, and Microsoft Office (Excel, Outlook, Word)
• Ability to analyze and act on performance metrics (KPIs), enrollment trends, and staffing needs
• Strong communication, organization, and problem-solving skills
• High emotional intelligence, adaptability, and a proactive mindset aligned with company values: Ownership, Driven to Improve, Adaptable, Integrity

Success in this role will be measured by your ability to:

• Grow enrollment and revenue
• Maintain staffing efficiency and payroll accuracy
• Ensure strong program participation and utilization
• Deliver excellent customer experiences
• Build and retain a high-performing, engaged team

Compensation

$68,000–$75,000 annually

Full-time, salaried

Benefits

• Paid Time Off and Sick Leave
• Medical, Dental, and Vision Insurance
• 401(k) with company match (after vesting)
• Discounted swim lessons for immediate family

Our company is an at-will employer. This means that regardless of any provision, either you or the company may terminate the employment relationship at any time, for any reason, with or without cause for notice.

Our company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.